Heya folks, happy Tuesday evening to you all!
I just wanted to take a quick minute to follow up on a guest blog post I did for Spit & Polish this past November. In my review of the Glimmer by Erica polishes, I shared my thoughts/feelings on her shipping rates to Canada and how I felt the shipping was a bit steep considering the usual cost for shipping polishes to Canada from the USA is definitely cheaper than what I had paid.
Well, this past Sunday, the lovely Erica reached out to me via email to apologize and rectify the problem immediately. She was very kind and understanding in her email to me, which I appreciated. She also said she appreciated my honesty, so that was nice to hear! I felt like she went above and beyond to correct the issue, so to say I was impressed would be a huge understatement. Erica also informed me that she has adjusted her shipping rates to Canada on her etsy store accordingly, so this is FAB news for all of my Canadian polish lovers who want to get their hands on some of these beauties.
In emailing with Erica on Sunday, I really got the sense that she genuinely cares that all of her customers and wants them to be 100% happy. Her dedication to customer service and satisfaction is amazing and I truly appreciated everything she did. I certainly feel encouraged to make future purchases from her store!
Anyway, I wanted to share my experience of excellent customer service from Erica with you guys!
You can purchase Glimmer by Erica polishes here! Happy polish hunting! ;)